Pickup Location at MSP International Airport
We are temporarily providing pickup service that is more convenient then the former pickup area. Please talk to our reservationist for details. The driver is not be allowed to leave the vehicle due to security rules at the airport.
Terminal 2 (Formerly Hubert Humphrey Terminal)
If you are arriving at Terminal 2, please retrieve your bags from baggage claim. We are temporarily providing pickup service that is more convenient then the former pickup area. Please talk to our reservationist for details. The driver is not be allowed to leave the vehicle due to security rules at the airport.
If you arrive before your scheduled time:
Often we can depart early. Call (715) 638-0431 upon arrival to see if we can move up the departure time.
We take passengers to either Terminal 1 or 2. In addition, we can take passengers who are meeting someone to an alternate location. Check with the reservationist
SPECIAL DROP OFF OR PICKUPS
We can drop people off at a hotel or business or residence if our schedule permits. The fee is based upon mileage from the airport and availability. Call for a quote.
If Your Flight Is Late
It is the customer’s responsibility to contact NWT Express Shuttle if he/she is delayed. If your flight is delayed before taking off please call us at (715) 638-0431 and follow the voice prompts to talk with your driver or the after hours emergency number. Let us know how long your delay is expected to be. If we have already dispatched the vehicle, you will incur additional charges based upon the additional waiting time or if we have to accommodate you on another vehicle. If your flight arrives at the airport and you anticipate a delay in getting your luggage, you should contact the NWT van driver at (715) 638-0431 and request that he/she wait for you. NWT van passengers expect us to be on schedule, and so the drivers are authorized to wait only 15 minutes before starting the return. If you do not make it to your scheduled van, or you are aware that the flight you are on is going to miss your van departure, call the (715) 638-0431 talk to the person in the office or if after hours, try to contact the driver. If it is possible to hold the van and the other passengers are willing to wait, we will charge you $20.00 for the first half hour and $9.00 for every 15 additional minutes of wait time beyond our scheduled departure time.
If there are riders also booked on your scheduled van and they are unwilling to wait we will have to depart on schedule. You have the option to ride our next scheduled van and you will be charged the $25 change fee, or you can also request a charter where we will dispatch a vehicle to pick you up at our standard charter rate starting at $395. We will provide a receipt for these extra charges so you can seek reimbursement from the airline or your insurance company. It is the passenger’s responsibility to be at the pickup location on time.